
____________________________________________________________________________________________
Advancing the Art of Digital Delivery
www.rimage.com
Intended for Channel Partner Use Only - Not for external distribution. Version 1.1
13
Rimage DL5200
Option Terms and conditions 1
st
Year 2nd Year
2 years
Prepaid
Depot
Repair
• 5 business day repair
• No charge for parts and labor
• End user pays shipping to Rimage
• Rimage pays shipping back to end user
$690
162411-023
$1,149
162421-023
$1,839
162431-023
Rapid
Exchange
• Replacement unit delivered next day
• No charge for parts and labor
• Rimage pays overnight shipping to end
user
• End user pays ground shipping to back to
Rimage
• Includes 24 hour a day telephone support,
365 days a year
$825
162211-023
$1,575
162221-023
$2,400
162231-023
48 Hour
On-Site
• Field Engineers arrive within 48 hrs.
• Includes all Software Enhancements with
the Latest Software Features
• On-site MTTR (Mean Time To Repair) in
under 4 hours
• Includes all labor, travel and parts
expense (excluding consumables)
• Includes 24 hour a day telephone support,
365 days a year
$1,575
162111-023
$2,550
162121-023
$4,125
162131-023
4 Hour
On-Site
• Field Engineers arrive within 4 hrs.
• Includes all Software Enhancements with
the Latest Software Features
• On-site MTTR (Mean Time To Repair) in
under 4 hours
• Includes all labor, travel and parts
expense (excluding consumables)
• Includes 24 hour a day telephone support,
365 days a year
$2,090
162113-023
$2,980
162123-023
$5,069
162133-023
Software
• Includes all software updates
Included
162123-023
$1,245
162621-023
N/A
162123-023
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